Krungthai Bank has temporarily closed 33 branches across five southern provinces from November 24, 2025 due to severe flooding, with services available via nearby branches and Krungthai NEXT

Krungthai Bank announced that its internet banking service, KTB netbank, will be discontinued from 1 January 2023. This is due to substantial decrease in the number of users as many of them have switched to Krungthai NEXT mobile banking application.